Call PIPP Plus toll-free at (800) 282-0880 during regular business hours (7:30 a.m. to 5:00 p.m.) Monday through Friday. For the hearing-impaired with a telecommunication device for the deaf (TDD or TTY), call toll-free number (800) 686-1557 or in Franklin County, call (614) 752-8808.
The Percentage of Income Payment Plan Plus (PIPP Plus) is an extended payment arrangement that helps Ohioans maintain their natural gas and/or electric service. Regulated gas and electric companies accept payments based on a percentage of the customer’s household income.
The program provides customers with a consistent payment amount year round and customers who pay on-time and in-full receive credit for the balance of their current bill as well as credit to reduce their outstanding balance. Over 24 months, a customer can eliminate their outstanding balance by paying on-time and in-full.
Ohioans with a household income at or below 150 percent of the federal poverty guideline that are a customer of a Public Utility Commission of Ohio-regulated gas or electric utility. For 2015-2016, the income levels are:
|Size of Family||Poverty Guideline|
For households with more than eight members, add $6,240 for each individual.
Once you have completed the Energy Assistance Program application and are enrolled in the program, a PIPP Plus installment amount will be determined. If you heat your home with natural gas, your installment amount will be 6 percent of your monthly household income. Your payment to your electric company will also be 6 percent of your monthly gross household income. Both homeowners and renters are eligible for assistance.
If you heat your home with electricity, your PIPP Plus installment amount will be 10 percent of your monthly household income.
When you pay your installment on-time and in-full, you receive a credit for the balance of the current bill as well as a credit to any outstanding balance on your gas or electric account.
Each year, PIPP Plus customers must reverify their income. Customers must also be current on all PIPP Plus payments by their anniversary date, which is the date they initially enrolled in the program. Failure to reverify your income or failure to make up on missed payments can cause you to be removed from the program.
To apply you will need to complete the Energy Assistance Program application.
Applications can also be found at your local community action agency, some local libraries, county departments of Job and Family Services, and Area Agencies on Aging offices.
A household applying for PIPP Plus will need to include proof of household income for the past 90 days, proof of citizenship, and current utility bills. Income information for everyone living in the household over 18 years old is required. If you have no income, you must document how you are paying for your essential living expenses.
Once you complete the application and sign it. Mail it to:
P.O. Box 1240
Columbus, Ohio 43216
REMEMBER: Not signing your application will delay the process.
Along with a complete application, customers will need to include proof of gross income for the past 90 days, proof of citizenship, and current utility bills. You will need to provide income information for everyone living in the household who is 18 years of age or older. If you have no income, you must document how you are paying for your essential living expenses.
Once you are enrolled in the program you do not have to reapply. You do need to reverify your income each year. The date to reverify is listed on your utility bill. To reverify, contact your local Community Action Agency. If a your income changes before your reverification date, you must update this information with the local Community Action Agency within 30 days of the change.
Household income is defined as the total annual gross income before taxes (minus exclusions) of all household members, except earned income of dependent minors under 18 years of age. All income and allowed exclusions must be documented for household members 18 years of age and older regardless of relationship to the primary applicant. Heads of households and spouses may never be considered minors. Gross household income includes wages, interest, dividends, annuities, pensions, employment disablility, Social Security, gifts, public assistance, child support, Workers’ Compensation, Supplemental Security Income (SSI), alimony, unemployment benefits and any other indirect income such as utility allowances
Missing a payment will impact your ability to reduce your outstanding balance. You should try and make up the missed payment as soon as possible. You have up to 30 days past your anniversary date (the date you initially signed up for PIPP Plus) to make up any missed payments. If the payments are not made, you can be dropped from the program. Don’t forget, your anniversary date is printed on your utility bill. In addition, your utility service may be disconnected for failure to make payments.
If you are facing disconnection or have been disconnected from your utility service, please call your local Community Action Agency. The agency can help you identify resources to maintain your utility service.
You can call the Ohio Development Services Agency’s hotline (800) 282-0880 or your local community action agency.
If you don’t qualify for PIPP Plus, please call your local Community Action Agency. The agency can help you identify resources to maintain your utility service.
PIPP Plus customers who are either income ineligible or choose to leave PIPP Plus but still owe a balance on utility bill and are in good standing with their utilities may enroll in Graduate PIPP Plus through the utility. Customers have 12 months on Graduate PIPP Plus to retire their outstanding balances. The new payment amount will be the average of the PIPP Plus payment amount and the budget amount. For every full, on-time payment the customer makes they shall receive a credit toward the outstanding balance equal to 1/12 of the arrearage plus the accruing arrearage (if any).
Former electric utility PIPP Plus customers who are no longer a customer of the utility but still have a balance with the utility may enroll in Post PIPP Plus. Customers will have 12 months to earn credits to their outstanding balance by making payments to their former utility. For every payment of 1/60 of the outstanding balance, the customer earns a credit equal to 1/12 of the outstanding balance.