Individual  |  Energy Assistance Programs

Individual » Energy Assistance Programs » The Home Energy Assistance Program

For More Information:

To learn more call (800) 282-0880, Monday through Friday, 7:30 a.m. to 5:00 p.m.

To schedule and appointment, select option 2.

For the hearing-impaired dial 711

Overview

The Home Energy Assistance Winter Crisis Program (HEAP Winter Crisis Program) helps income eligible Ohioans that are threatened with disconnection, have been disconnected or have less than a 25 percent supply of bulk fuel in their tank maintain their utility service. The program runs from November 1, 2017 until March 31, 2018. Ohio households, serviced by a PUCO-regulated utility, must sign up for the Percentage of Income Payment Plan Plus (PIPP Plus) or another payment plan in order to receive emergency benefits.

You will need to bring copies of the following documents to your appointment with your local Energy Assistance Provider: You will need to bring proof of citizenship and income documentation for the most recent 90 days for all members of the household, and copies of your most recent utility bills. Social Security numbers and dates of birth for all household members are also required. Applicants receiving disability assistance must bring payment documentation.

Local Energy Assistance Providers

Who is Eligible for the Winter Crisis Program?

Ohioans with a household income at or below 175 percent of the federal poverty guidelines that are facing disconnection, have been disconnected or have less than a 25 percent supply of bulk fuel in their tank are eligible for the program. The income levels are:

Size of Household Total Household Income 12 Months
1 up to $21,105
2 up to $28,420
3 up to $35,735
4 up to $43,050
5 up to $50,365
6 up to $57,680
7 up to $64,995
8 up to $72,310

*For households with more than 8 members, add $7,315 for each additional member.

A household applying for the HEAP Winter Crisis Program must report total gross household income for the past 90 days (12-months preferred) for all members of the household, except wage or salary income earned by dependent minors under 18 years old. Both homeowners and renters are eligible for assistance.

How do I apply?

To apply for the program, you are required to complete the Energy Assistance Application (English or Spanish) and schedule an appointment with your local Energy Assistance Provider. A list of providers can be found here. You will need to bring the following information to your appointment:

  • A copy of your most recent energy bills both gas and/or electric,
  • A list of all household members (including birth dates and Social Security numbers) and proof of income for the last 90 days (12-months preferred) for each member, and
  • Proof of citizenship or legal residency for all household members.
  • Additional required information can vary from agency to agency. When scheduling your appointment, make sure to ask what information you need to bring to the appointment.

Winter Crisis Program Frequently Asked Questions

Click the link to download a copy of the Energy Assistance Program application (English or Spanish). Applications can also be found at your local Community Action Agency, local libraries, county departments of Job and Family Services, and Area Agencies on Aging.

You can apply for assistance through the HEAP Winter Crisis Program once a program year.

Families who live in federally subsidized housing where the heat is included in the rent are not eligible for the HEAP Winter Crisis Program.

Household income is defined as the total annual gross income before taxes (minus exclusions) of all household members, except earned income of dependent minors under 18 years of age. All income and allowed exclusions must be documented for household members 18 years of age and older regardless of relationship to the primary applicant. Heads of households and spouses may never be considered minors. Gross household income includes wages, interest, dividends, annuities, and pensions.

Included (Countable) Household Income

  • Active Military Pay (Basic pay)
  • Adoption Assistance
  • Alimony
  • Annuity
  • Black Lung
  • Capital Gains - Proceeds from sale of property, home and stock
  • Cash Withdraws from Individual Retirement Accounts (IRA)
  • Child Support Received
  • Commissions
  • Company Disability
  • Disability Assistance (DA)
  • Estate and Trust Settlements - minus attorney fees – (one-time payment or lump sum)
  • Farm Income
  • Garnished Wages, including Bankruptcy/Chapter 13
  • Grants/Training Stipends – living expenses only
  • Immigrant Relocation Allowance
  • Interest earned from Savings Accounts
  • Legal Settlements
  • Lump Sum Distribution
  • Odd Jobs
  • Ohio Electronic Childcare (Ohio ECC) – Provider Income
  • Pensions – Government/Veterans/Private Industry
  • Rental Income earned from rental property
  • Self-Employment Income
  • Social Security, Supplemental Security Income (SSI) Social Security Disability (SSDI) (Excluding Medicare Deductions)
  • Strike Benefits
  • Temporary Assistance to Needy Families (TANF)/General Assistance (GA)
  • Unearned income paid to or on the behalf of minors
  • Unemployment Benefits
  • Utility Allowances (as discretionary income)
  • Veteran’s Administration Benefits
  • Wages/Tips
  • Widows/Widower’s Benefits
  • Workers' Compensation

Excluded Household Income

  • Agent Orange Compensation/Benefit
  • Assets from bank withdrawals (90-day rule)
  • Attorney's fees for Estate & Trust Settlements
  • Child Support Paid Out
  • FEMA Cash Payments
  • Food Assistance Benefit – Food Stamps, SNAP, etc. (cash or equivalent)
  • Funds/training stipends designated for specific purposes (i.e., educational Grants/Training stipends for tuition and/or books only-not living expenses)*
  • Handicapped Income – self-sufficiency programs (example: work expenses for the blind)
  • Health Care Spending Accounts – non-taxable health care spending accounts are allowable
  • Health Insurance Premiums (dental, vision, health and supplemental insurance)*
  • Income earned by dependent minors less than 18 years of age
  • Jury Duty
  • Loans from individuals or institutions requiring repayment of either principle or principal and interest*
  • Medicaid spend-down
  • Medicare Part D (prescription premium)
  • Medicare Payments
  • Military Allowances for Subsistence, Housing, Family Separation, etc.*
  • Ohio Waiver Program
  • Prevention, Retention, & Contingency (PRC) - assistance to attempt to divert families from long term financial dependency
  • Proceeds from reverse mortgages
  • Reimbursement for work expenses
  • Stipend for Foster Care
  • Tax refunds and rebates
  • Title III Disaster Relief Emergency Assistance Program (DREAP)
  • Title V Wages/Senior Community Employment Programs (SCEP) - Older Americans' Act (Public Law 100-175) Experience Works (formerly Green Thumb), Foster Grandparents Program, Mature Services
  • Title XX Benefits
  • Transportation Allowances (i.e., Workforce Investment Opportunity Act (WIOA), Job Training Partnership Act (JTPA), Workfare
  • Veteran’s Affairs (VA) Service-Related Disability/including surviving dependents
  • Volunteers in Service to America (Vista) or other AmeriCorps Stipends
  • Work Allowances (i.e., Learning Earning and Parenting [LEAP])

* These exclusions require documentation.

Yes, you can apply for assistance through the HEAP Winter Crisis Program if you have applied for HEAP. When you contact your local Winter Crisis provider, let them know that you may be disconnected from your utility service and have applied for HEAP. A list of providers can be found here.

You will need to call your local provider to schedule an appointment. A list of providers by county can be found here. Most agencies will accept walk-ins. If you are homebound and unable to travel to the local agency, the agency will determine a time for a home interview.