Call EPP toll-free at (800) 282-0880 during regular business hours (7:30 a.m. to 5:00 p.m.) Monday through Friday.
For the hearing-impaired with a telecommunication device for the deaf (TTD), call toll-free number (800) 686-1557 or in Franklin County, call (614) 752-8808.
The Electric Partnership Program (EPP) is designed to improve the electric efficiency of low-income households who participate in or are eligible for the Percentage of Income Payment Plan Plus (PIPP Plus). The program performs in-home audits and installs appropriate electric energy efficiency measures. EPP also provides customers with information on how they can reduce the amount of electricity they use and improve their home’s efficiency
Customers who are enrolled in electric PIPP Plus or who are eligible for PIPP Plus and have high energy use will be contacted by an authorized provider of EPP services. The EPP provider will conduct a home visit to evaluate how electricity is being used in the home, determine the best energy efficiency measures for the home and provide the customer with materials on how to reduce daily energy use.
EPP services are available to Ohioans who:
Customers who are enrolled in electric PIPP Plus and have high energy use compared with other electric PIPP Plus enrollees will be contacted by an authorized provider of EPP services. To find the EPP provider in your area, click here.
Eligibility is determined from the information provided on the Energy Assistance Program application and from a review of your electric usage. You do not need to fill out an additional application if you applied for an energy assistance program in the last 12 months.
Eligible customers may receive EPP once per residence. If the customer moves, he/she will need to wait until he/she has been at the new residence for 12 months before services can be provided at the new address.
Household income is defined as the total annual gross income before taxes (minus exclusions) of all household members, except earned income of dependent minors under 18 years of age. All income and allowed exclusions must be documented for household members 18 years of age and older regardless of relationship to the primary applicant. Heads of households and spouses may never be considered minors. Gross household income includes wages, interest, dividends, annuities, and pensions.
Contact your local EPP provider to see if you are eligible and to schedule an audit.
If you are not enrolled in the PIPP Plus program, disconnection may be avoided by enrolling. However, customers should visit local Community Action Agencies or call the Ohio Development Services Agency for assistance in finding funds to help stop the disconnection. You may still be required to make up any remaining payments that were not made.
If you are facing disconnection and have an income above 175 percent of the federal poverty level, we encourage you to contact the Public Utilities Commission of Ohio (PUCO) at or visit their website www.puco.ohio.gov.
You can call the Ohio Development Services Agency’s hotline (800) 282-0880 or your local EPP provider. Click on the EPP provider mapto find the provider for your area.