Call PIPP Plus toll-free at (800) 282-0880 during regular business hours (7:30 a.m. to 5:00 p.m.) Monday through Friday. For the hearing-impaired with a telecommunication device for the deaf (TDD or TTY), call toll-free number (800) 686-1557 or in Franklin County, call (614) 752-8808.
The Percentage of Income Payment Plan Plus (PIPP Plus) helps Ohioans manage their energy costs year round to avoid disconnection. The program allows participants to pay a percentage of their gross income toward their utility bills, instead of the total amount of current charges. The payment is based on a percentage of the household gross income.
Through PIPP Plus, if you heat with gas, you pay 6 percent of your monthly household gross income to your gas company and 6 percent to your electric company. If you heat with electricity, you pay 10 percent of your monthly household gross income. Once you are enrolled in the program, you must pay your installment every month in full and on time. Your local energy assistance provider or utility company will inform you of your payment amount. For every full, on-time payment you make, you will receive a credit toward your outstanding utility balance equal to 1/24 of the arrearage plus the accruing arrearage (if any).
Graduate PIPP Plus:
PIPP Plus customers who are either income ineligible or choose to leave PIPP Plus but still owe a balance on utility bill and are in good standing with their utilities may enroll in Graduate PIPP Plus through the utility. Customers have 12 months on Graduate PIPP Plus to retire their outstanding balances. The new payment amount will be the average of the PIPP Plus payment amount and the budget amount. For every full, on-time payment the customer makes they shall receive a credit toward the outstanding balance equal to 1/12 of the arrearage plus the accruing arrearage (if any).
Former electric utility PIPP Plus customers who are no longer a customer of the utility but still have a balance with the utility may enroll in Post PIPP Plus. Customers will have 12 months to earn credits to their outstanding balance by making payments to their former utility. For every payment of 1/60 of the outstanding balance, the customer earns a credit equal to 1/12 of the outstanding balance.
Ohioans can apply for PIPP Plus by filling out the Energy Assistance Program application. Applications are available at local libraries, local Community Action Agencies, county Job and Family Services offices, Area Agencies on Aging, and local utility offices. A copy of the application can be downloaded here:
It is not required that a customer have PIPP Plus for both utilities. Customers can apply for PIPP Plus for gas, for electric or for both utilities.
Along with a completed application, customers will need to include proof of household gross income for the past 90 days, proof of citizenship or legal residency status, and current utility bills. Copies of these documents are acceptable.
You will need to provide income information for everyone living in the household who is 18 years of age or older. If you have no income, you must document how you are paying for your essential living expenses. Additional information on required documents and how to complete the application can be found on the HEAP section of this website.
Once you have completed your application, sign and date it, and mail it to:
P.O. Box 1240
Columbus, Ohio 43216
Please remember that not signing your application will delay the application process.
Ohioans with a household income at or below 150 percent of the federal poverty level and receive their primary or secondary heat source from a regulated utility company are eligible for the program.
For 2015 the income levels are: <insert chart>
To apply you will need to complete an Energy Assistance Program application or contact your local Community Action Agency. Applications can be found here along with a list of local Community Action Agencies.
Along with a complete application, customers will need to include proof of gross income for the past 90 days, proof of citizenship or legal residency status, and current utility bills. You will need to provide income information for everyone living in the household who is 18 years of age or older. If you have no income, you must document how you are paying for your essential living expenses.
Once you are enrolled in the program you do not have to reapply. Participants in the program are required to re-verify their income annually. The date to re-verify is listed on the bill. If a participant’s income changes while enrolled in the program, they must re-verify their income.
You may re-verify your income at your local Community Action Agency, or by requesting an Energy Assistance Program application from the Ohio Development Services Agency.
Household income is defined as the total annual gross income before taxes (minus exclusions) of all household members, except earned income of dependent minors under 18 years of age. All income and allowed exclusions must be documented for household members 18 years of age and older regardless of relationship to the primary applicant. Heads of households and spouses may never be considered minors. Gross household income includes wages, interest, dividends, annuities, and pensions.
Missing a payment can impact your ability to reduce your outstanding balance and your status with the program. If you miss payments, you can be removedfrom the Program, have your utilities shut off, or have the entire balance of your bill due immediately.
If you are not enrolled in the PIPP Plus program, disconnection may be avoided by enrolling in the program at your local HEAP provider. However, existing PIPP Plus customers should visit local HEAP providers for assistance in finding funds to help stop the disconnection. You may still be required to make up any remaining payments that were not made.
If you are facing disconnection and have an income above 175 percent of the federal poverty level, we encourage you to contact the Public Utilities Commission of Ohio (PUCO) at or visit their website.
You can call the Ohio Development Services Agency’s hotline (800) 282-0880 or your local community action agency.